Privacy Notice for California Residents
Your rights under the California Consumer Privacy Act.
Last updated: November 5, 2026
This notice supplements the Legal Gridlock Privacy and Data Protection Policy and applies solely to individuals residing in the State of California (“consumers” or “you”). It is provided in accordance with the California Consumer Privacy Act, as amended (“CCPA”), and terms defined in the CCPA have the same meaning here. “Legal Gridlock,” “we,” “us” and “our” mean Legal Gridlock, LLC.
We do not sell or share the personal information of visitors to our company website, of our clients, or of our clients’ users. We do not currently accept case intake requests from California residents. Before we stopped on October 2, 2026, a case request from a person who asked to be connected with an independent attorney may have been passed to a participating attorney that pays us for the connection, and the CCPA may treat that as a “sale.” That is the only disclosure we have made that may count as a sale or sharing, and it is described in Section 4 and Section 5.
1. Categories of Personal Information We Collect
Within the preceding twelve (12) months, our Services have collected:
- Identifiers (name, email, phone number, IP address, account name): YES, collected.
- Customer records information (Cal. Civ. Code § 1798.80(e)) (name, business contact details, billing details handled by our payment processor): YES, collected.
- Commercial information (inquiry details, Services of interest, purchase history): YES, collected.
- Internet or other electronic network activity (browsing and interaction data, referring links, advertising identifiers): YES, collected.
- Geolocation data (approximate location derived from IP address): YES, collected.
- Audio and similar sensory data (recordings and transcripts of calls with our AI assistants, receptionist and Front Desk numbers): YES, collected.
- Professional or employment-related information (job title, firm or company, voluntarily submitted): YES, collected.
- Sensitive personal information (health-related details a person chooses to share with our case intake assistant, such as injuries and treatment): YES, collected through our intake services only. We use it only to provide the service the person asked for.
- Inferences drawn to create a profile: YES. For case intake requests we assign a qualification grade based on what the person told us.
- Protected classification characteristics: NO. Biometric information (we do not create voiceprints to identify anyone): NO. Non-public education information: NO.
Personal information does not include publicly available information from government records, or de-identified or aggregated information.
2. Sources of Personal Information
We obtain personal information: directly from you, when you complete forms, call, text or communicate with us; indirectly from you, by observing your interactions with our websites and phone lines; from our clients, who may provide information about their users; and from service providers that support our websites, telephony, analytics and marketing.
3. Use of Personal Information
We use personal information to: respond to inquiries and fulfill the purpose for which it was provided; provide, support, secure and bill for our Services; connect people who ask for it with independent attorneys; evaluate potential engagements; provide and improve our websites and Services; communicate with you, including marketing you may opt out of; measure our advertising; maintain security and prevent fraud; conduct analytics and internal research; comply with legal obligations; and, as part of any merger, reorganization or sale of assets, in which case personal information may be among the transferred assets. We will not collect additional categories or use collected information for materially different purposes without notice.
4. Disclosure of Personal Information
We disclose personal information for business purposes to: service providers (hosting, email and messaging, telephony and voice, AI models, payment processing, CRM, analytics, customer support), under contracts restricting use to the services performed for us; our clients, for Services we run on their behalf; our affiliated entities; and professional advisors or authorities where required by law.
In the preceding twelve (12) months we have disclosed identifiers, customer records information, commercial information, internet activity, geolocation data, audio data, professional information and inferences for business purposes.
In the preceding twelve (12) months, the only disclosure that may be a sale or sharing was of case requests (identifiers, commercial information, sensitive personal information and inferences) to participating attorneys and firms. We stopped accepting case requests from California residents on October 2, 2026. We do not knowingly sell or share the personal information of consumers under 16 years of age.
5. Your Rights Under the CCPA
- Right to know and access. You may request that we disclose the categories and specific pieces of personal information we collected about you in the past 12 months, the sources, our purposes, and the categories of third parties to whom it was disclosed.
- Right to delete. You may request deletion of personal information we collected from you, subject to exceptions permitted by the CCPA (for example, completing a transaction you requested, security, legal compliance, and internal uses consistent with your expectations).
- Right to correct. You may request correction of inaccurate personal information.
- Right to opt out of sale or sharing. You may direct us not to sell or share your personal information, at any time, using our Do Not Sell or Share My Info form. We will not ask you to create an account to do so.
- Right to limit use of sensitive personal information. We use sensitive personal information only to provide the service you asked for and for the other purposes the CCPA allows, so there is nothing further to limit. You may still contact us with a request.
- Right to non-discrimination. We will not discriminate against you for exercising any CCPA right: no denial of services, different prices or different quality.
6. Exercising Your Rights
To exercise these rights, use the Do Not Sell or Share My Info request form or email intake@legalgridlock.com. Only you, or a person authorized to act on your behalf, may make a request; you may also make a request on behalf of your minor child.
Your request must provide enough information for us to reasonably verify your identity and to understand and respond to it. We will only use information provided in a request to verify identity and respond. You are not required to create an account to submit a request. You may make a request for access or data portability up to twice within a 12-month period.
7. Response Timing and Format
We aim to respond to a verifiable consumer request within forty-five (45) days of receipt. If we need more time (up to 90 days total), we will tell you the reason and the extension in writing. Disclosures will cover the 12-month period before the request. We do not charge a fee to process requests unless they are excessive, repetitive or manifestly unfounded, in which case we will explain the reason and give a cost estimate before completing the request.
8. Other California Rights, Changes and Contact
Shine the Light. California Civil Code § 1798.83 permits California residents to request certain information about disclosure of personal information to third parties for their direct marketing purposes. To make such a request, email intake@legalgridlock.com.
Changes. We may amend this notice at our discretion. Updates will be posted on this page with a revised date; continued use of our Services constitutes acceptance.
Contact. Legal Gridlock, LLC, 1201 W Peachtree St NW, Ste 2625, Atlanta, GA 30309. Email: intake@legalgridlock.com. Phone: +1.470.339.LOCK (470-339-5625).